Terms of service

OVERVIEW

This website is operated by Cole & Harrison. Throughout these Terms, the words “we”, “us” and “our” refer to Cole & Harrison. We make this website, including all information, products, tools and services available from it, available to you on the condition that you accept these Terms of Service, together with any policies and notices referenced on our website.

By browsing our website, creating an account, subscribing to our communications, or placing an order, you are using our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the website, including visitors, customers, account holders and anyone who interacts with the website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our Service.

If you are a consumer in the United Kingdom, you have legal rights under UK consumer law. Nothing in these Terms is intended to remove, restrict or limit any rights that cannot legally be excluded.

We may update these Terms from time to time by publishing the revised version on this page. Your continued use of our website after changes are posted means that you accept the updated Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products to you.

How a contract is formed

Placing an order

When you place an order through our website, you are making an offer to buy the products in your basket.

Order confirmation

After placing an order, you may receive an email confirming that we have received your order. This email confirms receipt only and does not mean that your order has been accepted.

Order acceptance

A binding contract is formed only when we accept your order, usually by sending you an email confirming that your order has been dispatched or otherwise accepted.

Order refusal or cancellation

We may refuse or cancel an order before acceptance, including where:

  • The product is unavailable
  • The product or price was listed incorrectly
  • We suspect fraud, unauthorised activity or misuse of the website
  • The order appears to be placed by a reseller, dealer or distributor
  • Delivery to the address provided is not possible

If we cancel your order before acceptance and payment has already been taken, we will refund the amount paid.

Nothing in this section affects your statutory rights.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have allowed any minor dependant to use this website under your supervision.

You must not use our products, website or Service for any unlawful, fraudulent or unauthorised purpose.

You must not use the website in a way that breaches any applicable laws, including intellectual property, consumer protection, privacy, advertising or cyber security laws.

You must not upload, transmit or distribute viruses, malware, worms or any other harmful code.

A breach of these Terms may result in the suspension or termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time and for any lawful reason.

You understand that information you provide through the website, excluding payment card information, may be transmitted across different networks and may be adapted to meet technical requirements of connected systems or devices.

Payment card information is encrypted during transfer and is processed through secure third-party payment providers.

You agree not to copy, reproduce, duplicate, sell, resell or exploit any part of the Service, website access, website content or contact methods without our prior written permission.

The headings in these Terms are included for convenience only and do not affect the interpretation of the Terms.

SECTION 3 – INFORMATION ON OUR WEBSITE

We aim to keep the information on our website accurate and up to date. However, we cannot guarantee that all information will always be complete, current or free from errors.

Information on the website is provided for general information purposes. You should not rely solely on website information where more specific or updated information is required.

Our website may contain older information that is provided for reference only. We may update, remove or change content at any time, but we are not required to update every item of information unless required by law.

SECTION 4 – CHANGES TO PRODUCTS, SERVICE AND PRICES

Product prices may change without prior notice.

We may modify, suspend or discontinue any part of the Service, product range, website content or website functionality at any time.

We will not be liable to you or any third party for changes to pricing, product availability, website features or the discontinuation of any part of the Service, except where liability cannot be excluded under applicable law.

SECTION 5 – PRODUCTS AND SERVICES

Some products may only be available online through our website and may be available in limited quantities.

Products are subject to our Return and Refund Policy and your statutory rights.

We try to display product colours, images, sizing and details as accurately as reasonably possible. However, colours may appear differently depending on your device, screen settings and lighting.

Product descriptions, prices, promotions and availability may be changed at any time without prior notice.

We may limit the sale of products or services to any person, location or jurisdiction where necessary. We may also limit product quantities per customer, household or order.

We may discontinue any product at any time.

Nothing in this section affects your legal rights if a product is faulty, damaged, incorrect or not as described.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete and current information when placing an order or creating an account.

This includes your name, email address, billing address, delivery address, phone number and payment information where required.

You agree to keep your account and contact details updated so that we can process orders, provide delivery updates and contact you if necessary.

We may refuse, limit or cancel orders at our discretion where we reasonably believe the order may be fraudulent, inaccurate, unauthorised, placed by a reseller, or otherwise in breach of these Terms.

If we change or cancel an order, we may attempt to notify you using the contact details provided at the time of purchase.

For more details about returns, refunds and exchanges, please review our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS

We may provide access to third-party tools, apps or features that are not owned or controlled by us.

These tools are provided on an “as available” basis. We do not control, monitor or guarantee third-party tools and are not responsible for their performance, availability, content or security, except where such responsibility cannot be excluded by law.

Your use of third-party tools is your responsibility and may be subject to separate terms from the relevant third-party provider.

We may introduce new website features, tools or services in the future. Any new features will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, payment services, delivery tracking pages, social media platforms or other external services.

These third-party websites are not controlled by us. We are not responsible for reviewing, verifying or guaranteeing their content, accuracy, policies, security or practices.

If you visit or purchase from a third-party website, that third party’s own terms and policies will apply.

Any complaints, claims or questions relating to third-party products or services should be directed to the relevant third party.

SECTION 9 – COMMENTS, REVIEWS AND SUBMISSIONS

If you send us comments, reviews, ideas, suggestions, photos, feedback or other submissions, whether requested or not, you agree that we may use, edit, publish, translate, copy or distribute them for business purposes, including website content, customer support, product improvement or marketing.

We are not required to:

  • Keep submissions confidential
  • Pay compensation for submissions
  • Respond to submissions

We may monitor, edit or remove content that we consider unlawful, offensive, misleading, harmful, defamatory, obscene, abusive, infringing or otherwise inappropriate.

You agree that anything you submit will not violate the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights.

You must not submit false, misleading, abusive, unlawful or harmful content, or content containing viruses or malware.

You are responsible for the accuracy and legality of the content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, share and protect personal information when you use our website, place an order or contact us.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies or omissions. These may relate to product descriptions, images, sizing, prices, promotions, offers, shipping charges, delivery times, stock availability or other website content.

We reserve the right to correct errors, update information, change details or cancel orders where information on the website is inaccurate, including after an order has been submitted.

We are not required to update or clarify information except where required by law.

Nothing in this section affects your statutory rights.

SECTION 12 – PROHIBITED USES

You must not use the website, Service or content:

  • For any unlawful, fraudulent or misleading purpose
  • To encourage others to take part in unlawful activity
  • To breach any applicable law, regulation or rule
  • To infringe our intellectual property rights or the rights of others
  • To harass, abuse, insult, harm, defame, intimidate or discriminate against others
  • To submit false, inaccurate or misleading information
  • To upload or transmit viruses, malware or harmful code
  • To collect, track or misuse personal information of others
  • To spam, phish, pharm, pretext, spider, crawl, scrape or engage in similar activity
  • For obscene, abusive or immoral purposes
  • To interfere with or bypass security features of the website or related services
  • To misuse checkout, payment, discount or account features

We reserve the right to suspend or terminate your access to the website or Service if you breach these prohibited uses.

SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that the Service will always be uninterrupted, timely, secure, error-free or available.

You agree that your use of the website and Service is at your own risk.

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses arising from your use of the website, Service or products purchased through the Service.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under applicable law
  • Your statutory rights as a consumer

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Cole & Harrison, SLCollective Limited, and our related companies, officers, directors, employees, contractors, suppliers, service providers, partners and agents from any claim, demand, loss, liability or expense, including reasonable legal fees, arising from:

  • Your breach of these Terms
  • Your misuse of the website or Service
  • Your violation of any law or regulation
  • Your infringement of the rights of a third party
  • This section applies only to the extent permitted by applicable law.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be enforced to the fullest extent permitted by law or removed where necessary.

The remaining sections of these Terms will continue to apply and remain valid.

SECTION 16 – TERMINATION

These Terms remain in effect unless and until terminated by either you or us.

You may stop using the website at any time. You may also contact us if you wish to close your account, where account functionality is available.

We may suspend or terminate your access to the Service if we believe you have breached these Terms or used the website in an unlawful, harmful or misleading way.

Any obligations or liabilities that arose before termination will continue to apply after termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our policies and any notices published on the website, form the full agreement between you and us regarding your use of the website and Service.

They replace any previous versions, discussions or communications relating to the same subject matter.

If we do not enforce a right under these Terms, this does not mean we waive that right.

SECTION 18 – GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements relating to our Service are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms or your use of the Service.

If you are a consumer living in another part of the United Kingdom, you may also have the right to bring proceedings in your local courts.

Nothing in this section affects any rights you may have under mandatory consumer protection laws in your country of residence.

SECTION 19 – CHANGES TO THESE TERMS

You can review the latest version of these Terms at any time on this page.

We may update, change or replace parts of these Terms by publishing an updated version on our website.

It is your responsibility to check this page from time to time.

Your continued use of the website or Service after changes are posted means that you accept the revised Terms.

SECTION 20 – CONTACT INFORMATION

If you have any questions about these Terms, you can contact us at:

Store name: Cole & Harrison
Email: info@coleandharrison.com

Cole & Harrison is operated by SLCollective Limited.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)

We aim to respond to your email within 48 hours.