Privacy policy

Last updated: 22 May 2026

This Privacy Policy explains how Cole & Harrison (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise use our online store and related services.

“You” or “your” means any person who uses our website or services, including customers, visitors and people who contact our customer support team.

Please read this Privacy Policy carefully so you understand how we handle your personal information.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. This may happen when our business, website features, technology, service providers or legal requirements change.

When we update this Privacy Policy, we will publish the new version on this page and update the “Last updated” date above.

Where required by law, we will notify you of important changes and ask for your consent again if needed.

2. Who is responsible for your personal information?

Cole & Harrison is operated by SLCollective Limited.

For the purposes of applicable data protection laws, including UK data protection law and, where applicable, the UK GDPR and EU GDPR, Cole & Harrison / SLCollective Limited is responsible for the personal information collected through this website.

3. Personal information we collect

The personal information we collect depends on how you interact with our website and services.

Personal information means information that identifies you directly or can reasonably be linked to you.

3.1 Information you provide to us

You may provide personal information when you place an order, contact us, create an account, subscribe to marketing, leave a review, or otherwise interact with our website.

This may include:

  • Contact details, such as your name, email address, phone number, billing address and delivery address
  • Order information, such as the products you buy, order value, order number, delivery method and order-related communication
  • Account information, such as login details, account preferences and security information
  • Customer support information, such as messages, questions, complaints, return requests, feedback or other information you send to us
  • Marketing preferences, such as whether you have subscribed to our emails or opted out of marketing communication

You can choose not to provide certain information, but this may mean we cannot provide some services to you, such as processing an order or arranging delivery.

3.2 Information collected automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels and similar technologies.

This may include:

  • Device type, browser type and operating system
  • IP address and approximate location
  • Pages viewed and links clicked
  • Date, time and length of your visit
  • How you arrived at our website, such as through a search engine, advertisement, email or social media platform
  • Shopping activity on our website, such as products viewed, items added to cart and checkout activity

We use this information to operate the website, improve the customer experience, measure performance and support advertising and analytics.

3.3 Information from third parties

We may receive information about you from third parties that help us operate our store and provide our services.

This may include:

  • Shopify, which hosts our online store and supports checkout, order processing and store functionality
  • Payment providers, which process payments and confirm payment status
  • Delivery and fulfilment partners, which help us process, ship and deliver orders
  • Analytics and advertising partners, which help us understand website performance and measure marketing activity
  • Customer support tools, which help us respond to questions, returns and complaints
  • Any information received from third parties is handled in line with this Privacy Policy.

4. How we use your personal information

We use your personal information for the purposes described below.

4.1 To provide our products and services

We use your information to:

  • Process and manage your orders
  • Take and confirm payment
  • Arrange delivery and fulfilment
  • Send order confirmations, shipping updates and transactional messages
  • Handle returns, refunds and exchanges
  • Provide customer service and respond to your questions
  • Manage customer accounts, where applicable
  • This processing is necessary to provide our services to you and to fulfil our contract with you.

4.2 To communicate with you

We may use your contact details to:

  • Respond to your messages or support requests
  • Send order-related updates
  • Ask for information needed to process your order, return or refund
  • Notify you about important service or policy updates
  • These messages are usually necessary for customer service, order management or legal reasons.

4.3 Marketing and advertising

Where permitted by law, we may use your information to:

  • Send promotional emails or offers
  • Show relevant advertisements on our website or on other platforms
  • Measure the performance of our advertising campaigns
  • Understand which products, offers or pages may be relevant to customers

Where required, we will only send direct marketing if you have given consent. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

4.4 Website improvement and analytics

We use website and usage information to:

  • Understand how visitors use our website
  • Improve website performance and layout
  • Identify technical problems or errors
  • Improve our products, content and customer experience
  • Measure the effectiveness of marketing campaigns

This helps us operate and improve our business in a secure and efficient way.

4.5 Security, fraud prevention and legal compliance

We may use your personal information to:

  • Protect our website, customers and business from fraud, abuse or misuse
  • Investigate suspicious transactions or activity
  • Enforce our Terms of Service and other policies
  • Comply with legal, tax, accounting and regulatory obligations
  • Respond to lawful requests from authorities, regulators or courts
  • Establish, exercise or defend legal claims

5. Cookies and similar technologies

Our website uses cookies, pixels and similar technologies. Cookies are small files placed on your device when you visit a website.

We may use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Support checkout and account functionality
  • Understand how visitors use our website
  • Measure advertising performance
  • Show relevant advertisements

Shopify may also use cookies and similar technologies to power our online store and checkout.

Most browsers allow you to manage, block or delete cookies through your browser settings. If you block cookies, some parts of our website may not work properly.

Blocking cookies may not stop all information sharing with third parties, but it may reduce certain types of tracking and advertising activity.

6. How we share your personal information

We do not sell your personal information.

We may share personal information only where necessary to operate our business, provide our services, comply with the law, or protect our rights.

This may include sharing information with:

  • Shopify and website service providers
  • Payment processors
  • Delivery, fulfilment and logistics partners
  • Customer support tools
  • Analytics providers
  • Advertising and marketing platforms
  • IT, security and hosting providers
  • Professional advisers, such as accountants, legal advisers or compliance consultants
  • Authorities, regulators or courts, where required by law
  • Business partners or related entities, where necessary for internal administration or business operations

If our business is sold, merged, restructured or transferred, personal information may be shared as part of that transaction, subject to appropriate safeguards.

We only share the personal information that is reasonably necessary for the relevant purpose.

7. Payment information

Payments on our website are processed through secure third-party payment providers.

We do not store your full payment card details on our own systems. Payment providers may collect and process payment information directly in order to complete your transaction, prevent fraud and comply with payment regulations.

Their use of your payment information is also subject to their own privacy and security terms.

8. International transfers

Cole & Harrison is operated by SLCollective Limited, and we may use service providers, fulfilment partners and technology providers located outside the United Kingdom or European Economic Area.

This means your personal information may be transferred to or processed in countries that may have different data protection laws from your country of residence.

Where required, we use appropriate safeguards for international transfers, such as:

  • Transferring data to countries recognised as providing adequate protection
  • Using standard contractual clauses or other approved transfer mechanisms
  • Working with service providers that apply appropriate security and privacy protections

You can contact us if you would like more information about how international transfers are handled.

9. How we keep your information secure

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online service or internet transmission can be guaranteed to be completely secure.

If you create an account with us, you are responsible for keeping your login details confidential and using a strong password. If you believe your account or personal information has been compromised, please contact us as soon as possible.

10. How long we keep your personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information for:

  • Order processing and customer service
  • Returns, refunds and exchanges
  • Legal, tax and accounting obligations
  • Fraud prevention and security
  • Resolving disputes and enforcing our agreements

The exact retention period depends on the type of information, the reason we collected it, and any legal requirements that apply.

When personal information is no longer needed, we will delete it, anonymise it or securely store it until deletion is possible.

11. Your privacy rights

Depending on where you live, you may have certain rights under data protection law.

These may include the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain types of processing, including direct marketing
  • Withdraw consent where we rely on consent
  • Request a copy of your information in a portable format
  • Complain to a data protection authority

To exercise your rights, please contact us using the details at the bottom of this Privacy Policy.

We may need to verify your identity before responding to a request. This helps us protect your information and make sure we do not disclose it to the wrong person.

We will respond within the timeframe required by applicable law.

12. Marketing opt-out

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing, we may still send you non-marketing messages, such as order confirmations, shipping updates, return updates or important service messages.

13. Complaints

If you have questions or concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response and you are based in the United Kingdom, you may have the right to contact the Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk

If you are based in the EEA or another country, you may also have the right to contact your local data protection authority.

14. Third-party websites and social media

Our website may contain links to third-party websites, platforms or services, such as payment providers, delivery tracking pages, social media platforms or partner websites.

We are not responsible for the privacy practices, content or security of third-party websites. If you visit a third-party website, their own privacy policy will apply.

If you choose to post publicly on social media, review platforms or public comment areas, that information may be visible to others and may be collected by us or the third-party platform.

15. Children’s privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

16. Contact details

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a complaint, you can contact us at:

Store name: Cole & Harrison
Email: info@coleandharrison.com

Cole & Harrison is operated by SLCollective Limited.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)

We aim to respond to your email within 48 hours.