Once your order is confirmed, you will receive an email with your order number and Track & Trace number. Or you can track your order here.

If an item isn’t quite right, you can submit your return, refund, or exchange request through our online Returns Portal.

Start your return here

For more information about eligibility, return timeframes, and refund processing, please review our Return and Refund policy.

We want you to feel confident when shopping with Cole & Harrison. If your item is not quite right, you can request a return within 30 days of receiving your order.

Items must be unworn, unused and in their original condition, with tags and packaging included. Once your return has been received and approved, we will process your refund to the original payment method.

For full details, please see our Return and Refund Policy.

If you have any questions or concerns, please reach out via email or via our contact us form.

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)

We aim to respond to emails within 48 hours.